Refund policy

Refunds:
Refunds apply in the following situations
- The delivery time exceeds 30 working days from the date of purchase without the customer receiving the product.
- Yes, an incorrect amount has been charged to the customer, the refund applies for the difference.
- Yes, the customer decides to change their payment method.

Returns:

All sales are final, due to the nature of the products we do not accept exchanges or returns guaranteeing in this way that all product received is brand new.
In case of receiving a different product from your purchase order contact us at hello@konecarecosmetics.com to reach the corresponding solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.