Shipping Policy:
The order is shipped 1 to 2 business days after payment is completed.
Shipments are by FedEx, once delivered to the courier it is their responsibility.

Returns:

All sales are final, due to the nature of the products we do not accept exchanges or returns guaranteeing in this way that all product received is brand new.
In case of receiving a different product from your purchase order contact us at hello@konecarecosmetics.com to reach the corresponding solution.

Refunds:
Refunds apply in the following situations
- The delivery time exceeds 30 working days from the date of purchase without the customer receiving the product.
- Yes, an incorrect amount has been charged to the customer, the refund applies for the difference.
- Yes, the customer decides to change their payment method.

Use of our product
All products purchased in store must be used according to the indications mentioned on the product labeling, each skin is different and may react to any product in a negative way or differently to certain treatments even if they are natural. Results and times may vary. We disclaim liability if any such reaction occurs in the consumer as a result of the use of our products. If you develop an allergy or reaction to any product, discontinue use immediately and consult your physician.

Do not use new products on the skin if you have skin irritation or injury. Discontinue use of any product if redness, peeling, itching, burning, blistering, watery eyes, irritation or similar reactions occur. If any of the ingredients listed in our products cause allergy or sensitivity, do not consume or use the products. When you purchase a new product for the first time, you should do a sensitivity test on a small area of skin, if you have any negative reaction or allergy discontinue use immediately. The information given on this website is not intended to be exhaustive or specific to personal needs or requirements, the advertising and beauty tips given by Koné do not replace any medical doctor specialized in dermatology. If you need medical attention, call your doctor immediately. This disclaimer does not seek to exclude any warranty implied by law that cannot be legally excluded.

Privacy Policy for KONE CARE
At KONE CARE, available from konecare.mx, one of our top priorities is the privacy of our visitors.

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.

This policy applies only to our online activities and is valid for site visitors with respect to the information they share with and/or are collected by KONE CARE. This policy does not apply to any information collected offline or through other channels.

Consent
By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect
The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the time we ask you to provide your personal information.

If you communicate with us directly, we may receive additional information about you, such as your name, email address, telephone number, the content of the message and/or attachments you may send us, and any other information you choose to provide.

When you register for an account, we may ask you for your contact information, including items such as name, company name, address, email address and phone number.


How We Use Your Information
We use the information we collect in a variety of ways, including:

Providing, operating and maintaining our website.
Improve, personalize and enhance our website
Understand and analyze how you use our website
Develop new products, services, features and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other website-related information, and for promotional and marketing purposes.
Send you emails
Find and prevent fraud
Log files
Web cookies
Like any other website, KONE CARE uses 'cookies'. These cookies are used to store information, including visitor preferences and which pages of the website the visitor accessed or visited. The information is used to optimize the user experience by customizing the content of our website based on the visitor's browser type and/or other information.

For more general information send and email to hello@konecarecosmetics.com